Members fill out a complaint Sales ⑴ the single, labeled as "registered customer complaints feedback form" audit report vice president of marketing, the local authority of complaints handled by the salesperson, and passed to the service department monthly summary;

⑵ complaints or treatment related to inter-departmental examination and approval authority beyond the Seller, then within one business day after the audit report to the vice president of marketing, within 24 hours to give back;

⑶ fill in the single request: detailed description of the customer complaints, indicating the need for response time, if the sample should be faxed or complaints with the single pass within;

⑷ after-sales service within the Department received a complaint after the single audit completed within the manifest content of the criteria, the object of complaint and the urgency of what degree of work in two passes to the timely distribution of relevant departments of complaint, and coordination, relevant departments for follow up on the timely processing of customer complaints or reply;

⑸ the responsible departments within the single complaint received, please respond in accordance with requirements of the manifest to be resolved or the time to give back, confirmed and signed by the head of the views or reply to the results of treatment;

⑹ responsible departments will respond to treatment advice, approval by the powers in charge, return the form within the single service department, reported to the vice president of marketing approval, the complaint handling work comments a reply within customer complaints.